sorry i over looked this thread some how ......
1.a filter should never be turned off
2.the cold we had was mad and need to protect from it
3.if his pond has natural food in it the koi would have eaten it
4.O2 is contain better in cold water so i would doubt it would have been this [unless the filter was the only means]
The list goes on im sorry that this has happend but as we say people learn from there mistakes

OMG im turning into peter [god bless him]